Shipping

ONLINE ORDERS

All online and telephone orders are processed within 24 hours.  Once payment is confirmed, your order will be picked, packed, and labelled, ready for pickup by one of our preferred carriers.

CARRIERS

We use Canada Post, USPS, Purolator, or UPS for shipments to customers in Canada and the USA.  For international customers, we may use a combination of carriers to offer you the best shipping rates.  We have regular carrier pickups from our warehouse from Monday to Friday.

TRACKING NUMBER AND INSURANCE

All orders shipped out are traceable and will automatically include insurance to cover the value of the shipment in case of lost or damage.  You will receive a tracking number once your order is dispatched and/or picked-up by a carrier.  Shipments can be tracked at the website of the respective carriers below:

SHIPPING TIMES

If you need to have an order delivered to you next day or have an urgent request, please contact us directly by email or phone to make sure that we can arrange this for you.  Click here for our contact page »

Canada:

  • Ontario and Quebec customers will usually receive shipments within 1 to 3 business days.  Most urban addresses should expect shipment next business day; rural areas up to 3 days.
  • Shipments to other destinations within Canada may take 3 to 5 business days depending on your postal code.

USA:

  • Customers in the USA will receive shipments on average within 5 to 7 business days by Canada Post or USPS.  UPS will usually deliver sooner, within 3 to 5 business days.
  • Since cross-border shipments are subject to customs clearance and inspection, your order may be delayed.

International:

  • Shipping times for items sent internationally will be subject to carrier standards and vary from country to country.  Please contact the carrier of your choice directly for more information.

CUSTOMS AND DUTIES

For US and International customers, you are responsible for any and all applicable customs, duties, and clearance charges related to your shipment.